Something in my shipment was damaged or missing Colin @ Support December 21, 2018 22:40 Updated Follow Oh no! If something in your shipment was damaged, or if something is missing from your box please contact us and we’ll be happy to help you out with that. Related articles How can I track my order? When does Chad & Vy ICON ship? Can I skip/pause my boxes? What's your refund/return policy? How do I change my shipping address? Comments 0 comments Article is closed for comments.